Skip to Main Content
Access your saved content
Human services organizations must measure outcomes and impact in many new ways.
Human services organizations cannot get to outcomes and impact without a strong focus on measurement. Looking at pockets of performance, poorly defining metrics from the start, or ultimately failing to act on the insights gained, some agencies need a new outlook—and new tactics—when it comes to seeding and developing a culture of measurement. Cindy Jesson, Commissioner, Minnesota Department of Human Services, knows these challenges firsthand. Watch as she offers an insightful perspective on the nature of her organization’s measurement journey, emphasizing key challenges and critical benefits.
Filmed at The 2012 Human Services Summit: Outcomes and Impact
Download Video Transcript [PDF, 124KB] PDF Help
Watch more videos for Hit the Ground Running: Outcomes and Impact
Skip Footer Links