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Accenture’s wide range of services can help you increase customer acquisition and retention and achieve profitable growth by improving your capabilities in four key areas:
Cross-channel excellence, based on a 360-degree view of the customer and the ability to market and distribute seamlessly across the multiple channels which today’s consumers use interchangeably.
Customer-centricity, with the ability to personalize interactions and services—all based on advanced analytics.
Optimized marketing, utilizing digital tools and channels to reach customers more effectively, and precise measurement and reporting to enhance efficiency.
Salesforce effectiveness, empowering agents and brokers to maximize their relevance and productivity within the customer segments they target.
Proficiency in these areas is enhanced by taking advantage of the latest mobile, analytics, social media and other digital technologies.
Register to download the Accenture 2013 Consumer-Driven Innovation Survey: Playing to Win.
Accenture’s distribution suite can deliver a 10 percent growth in revenue while simultaneously reducing expenses and improving retention. The offerings that make up this suite are illustrated below.
Experience. We have worked with industry leaders for more than 30 years. We work with 9 of the top 10 and 26 of the top 30 life insurers.
Top insurance and digital talent. We have 13,000 insurance resources who specialize in customer strategy, marketing and digital processes, marketing operations and customer data management. We also have 25,000 resources who help our clients design and deliver the best in customer relationship management, analytics, digital and mobile services.
Global network of centers of excellence. Accenture has a global network of 40+ industry and technology specific innovation centers.
Performance at scale. Accenture processes customer data on more than 1.5 billion people across six continents, and manages $20 billion in mass advertising budget on behalf of our clients.
Growing ecosystem. Accenture has alliances with the leading software providers and continues to make strategic acquisitions to boost its own capabilities. Recent acquisitions include Avventa, Acquity and Fjord.
Full-service offering. Accenture offers a complete range of services, from pure consulting to implementation and ongoing managed services. This allows you to access new capabilities at scale and at speed “as a service.” The Accenture Life Insurance Platform is a trusted pre-integrated software suite used by more than 40 leading life insurers and annuity carriers worldwide.
Innovative commercial arrangements. Accenture focuses on outcomes, and will structure a deal to suit your needs, from a traditional fee for service to a gain-share arrangement that is linked to performance improvement. Our managed services can also be structured around a fee for each transaction.
Extensive and growing intellectual capital. We undertake research and benchmarking exercises to identify trends and give our clients practical road maps for turning opportunities into profitable growth. We understand the stages in the journey toward digital maturity, and have begun to quantify each value lever.
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