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Centering human services delivery around families to realize new outcomes
In today’s uncertain economic climate, more families are relying on social programs—from food and housing programs to employment assistance—just to get by. Yet in many communities, these social programs exist in isolation because of independent and disconnected systems and even entrenched agency cultures and processes.
The lack of integration and collaboration creates modern day obstacles for individuals and families seeking assistance. They are not always aware of all of the programs they might be eligible for, or how and where to access them. In many cases, this delays the path back to self-sufficiency, which translates into unnecessary financial strain on already budget-strapped programs. What’s more, caseworkers cannot be certain they are getting the big picture of beneficiary needs and cannot work as effectively as they would like.
Leading human services organizations recognize that integrated human services delivery is essential. It is about simplifying and realigning service delivery so that it is cross-program, anticipates beneficiary and family needs, and empowers independence faster. The key is to address the complex situation of an individual or family receiving benefits rather than providing one disconnected system at a time. Success will mean taking advantage of the latest technologies and making process and organizational changes—from intake and eligibility determination through case management. The prospects of change raise many questions:
Accenture works with human services clients to answer questions like these—helping them empower services and improve lives.
Empowering Services, Improving Lives
Accenture’s commitment to the human services industry is clear. As thought leaders and industry experts, our experienced teams ground our work in a deep understanding of top-of-mind issues, always considering the business perspective without losing sight of the human aspect of human services.
Accenture is a trusted guide to human services organizations around the world, helping them to achieve high performance.
Integrated Service Delivery
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