Accenture Property and Casualty Insurance Services

Accenture Property and Casualty Insurance Services is a portfolio of offerings that help insurers reduce expenses and improve profitability through scalable technology-enabled transformation.

Accenture believes that property and casualty carriers must evolve their current operating and business models to meet the expectations of their customers and the challenges of their industry.

The newly acquired Duck Creek policy software, together with Accenture’s market-leading claims application, allows insurers to improve speed to market, reduce costs and achieve operational excellence. Efficiencies are increased through strategy consulting and outsourcing, while profitable growth is enhanced by transforming distribution and taking advantage of emerging technologies such as analytics, mobility and digital marketing.

Key Service Areas:

• Claims Services
• Distribution Services
• Policy Services
• Software: Policy and Claims

For more than 30 years, Accenture has worked closely with many of the world's leading property and casualty insurers. We currently serve 34 of the top 40 carriers, including the 10 largest in the US. We collaborate with our clients to help them plan and implement the complex business and operational changes needed to achieve high performance in a volatile market.

Accenture continually explores and measures customer expectations, regulatory changes and technology trends. Based on this research, we develop white papers and other documents to help insurers make informed strategic and long-term decisions, while allocating budgets and resources for maximum gain.

Our progressive approach helps enable greater certainty of outcomes by selling on the basis of quantified, predictable business value and by sharing risk with our clients.

Accenture’s key property and casualty offerings include:

• Claims Services: The role of claims professionals is being redefined with a sharper focus on the delivery of improved claims outcomes. Technology is enabling this shift, improving settlement accuracy, detecting fraudulent activity earlier in the claims cycle and enabling a new data-driven claims process.

• Policy Services: The core business of selling and servicing insurance policies has remained relatively unchanged for the past two decades. Technology advances and current market realities have placed these processes under a microscope as companies strive to simultaneously reduce policy processing, improve service and increase new product speed to market. Delivering upon these improvements, while also fine tuning rating and underwriting rules, is possible, with the right road map.

• Distribution Services: The time tested distribution model of agents and brokers selling within their community is under strain as new generations of insurance buyers are drawn toward other channels. To remain competitive, insurers must develop deeper, more actionable segmentation strategies that offer the right product to the right customer using the most effective channel.

• Software: Policy and Claims: Accenture Duck Creek insurance software helps insurers solve the problem of aging technology platforms by introducing a modern, highly customized insurance system that enables seamless segmentation, multi-channel distribution, policy administration and advanced claims processing abilities.

• Empowering Agents to Use Digital as a Competitive Weapon:
  Insurance agents deliver strong person-to-person customer relationships while delivering distinctive customer experiences. Carriers can leverage this if they arm their agents to compete in a digital world.

• Accenture and RSA Extend Multi-year IT and Consulting Agreement: Accenture will continue, until at least 2015, to maintain its industry-leading policy administration and claims solutions to support RSA UK’s commercial and personal lines.

• XL Group Unveils Multi-channel Insurance Claims Customer Portal Developed with Accenture’s Support.

• High-performance Insurer of the Future: Read Accenture’s research on the trends shaping the insurance industry and the six business models that can help guide insurers’ transformation plans.

• Accenture Product, Policy and Underwriting Services: Our solution combines assets, skills and services that help insurers achieve differentiation, industrialization and high performance.

• Accenture Claims Transformation Services: Unlock business value in turbulent times through claims transformation services.

• Accenture Policy Components—Achieving High Performance Through Product, Policy and Billing Services: Our property and casualty software platform can help insurers transform their systems and processes to gain an enduring competitive advantage.

• Accenture Claim Components—Achieving High Performance in Claims: A trusted software solution that is used by more than 65,000 claims professionals worldwide, managing some 40 million claims a year.

• XL Insurance Global Claim System: Accenture helped XL Insurance transform its claims operations by consolidating a number of legacy systems into a single powerful claims platform.