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Insurers aiming for high performance in their claims operations will need to adopt a new vision of claims – one that seeks to reduce claims expenses, better identify fraudulent activity and provide an enriched customer experience.
Accenture provides a range of claims software solutions, toolsets and methodologies that are being used at more than 40 insurers worldwide. Accenture Claim Components, which has been integrated with recently acquired Duck Creek policy software, is one of the most advanced and highly rated claims platforms on the market. When combined with our deep understanding of the insurance marketplace, industry-leading management consulting expertise, advanced analytics and other technology tools, it allows us to help insurers transform their claims operations and deliver predictable outcomes with measurable results.
Clients who implement an Accenture claims solution can achieve:
The claims assets that Accenture brings to insurers have been honed through years of proven industry and solution implementation experience. Accenture claims technologies have achieved industry accolades and have acquired a number of prestigious awards, including:
Coupled with powerful new advanced analytics, the Accenture claims platform can be used to streamline the claims settlement process, identify fraudulent activity and optimize staffing and resources.
Migration to the new platform can be facilitated by the Accenture Insurance Data Migration Factory. This unique facility has been responsible for the accurate and timely migration of more than 40 million insurance records, ensuring that insurers can focus on their top line results while experts manage the complex migration of customer and claim data.
Accenture offers a flexible approach to deal structures and our willingness to share risk helps ensure successful and measureable outcomes.
Claims at a Crossroads - High performance in claims can create a competitive advantage through increased loyalty and superior financial performance. Conversely, a failure to execute can have disastrous consequences.
Predictive Analytics in Claims: A Critical Step Toward High Performance - Predictive analytics can help insurers improve claims performance—a vital lever of high performance in the insurance industry.
Software: Policy and Claims - Accenture's broad range of insurance software offers modern, functionally rich applications to help P&C insurers of all sizes achieve high performance.
Building a Global Claims Management System Podcast - Paul Tuhy, EVP and Global Head of Claims for XL Insurance speaks about the challenges of creating their Global Claim System and how Accenture helped do just that.
Accenture Completes Implementation of Claims Solution at Affirmative Insurance - Accenture has completed the implementation of Accenture Claim Components Solution at Affirmative Insurance Services, a distributor and producer of personal non-standard automobile insurance and a subsidiary of Affirmative Insurance Holdings, Inc.
Tackling Claims Fraud with Customer Service and Advanced Analytics Podcasts - In the US, an estimated 10 percent of all P&C claims are fraudulent and only 20 percent of these are detected. How do consumer attitudes affect claims fraud and how should insurers respond?
RSA: Operational Transformation - Read how Accenture transformed claims performance of RSA insurance group by implementing a new operating model to drive reductions in claims indemnity costs & claims expenses.
Claims Masters - IT Transforming the Claims Business - Achieving top-flight claims performance requires a high level of IT/business alignment to deliver high-tech, high-touch service in the customer’s hour of need.
Making the Grade: Claims Information Management - Build more customer-centric and competitive claims processing.
XL Insurance's Global Claims System - Accenture helped XL Insurance transform its claims function from the very first stage, and continues to assist with the world-wide roll-out of its new Global Claim System
RSA: Claims Transformation Podcast - In this video podcast, RSA’s UK CIO James de Watteville tells how a comprehensive technology transformation improved the effectiveness of his company’s sales, service, underwriting, claims and IT.
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