Infrastructure Outsourcing: Service Desk

At the same time, cost pressures on the business are driving the need to migrate support to lower-cost channels and delivery locations. The Accenture Service Desk minimizes the cost of downtime to the business by providing clients with a single point of contact for all technology incidents and requests, maximizing resolution on first contact through our proprietary troubleshooting process capability, and managing all escalated incidents and problems through to resolution.

Our Service Desk achieves demonstrable value for our clients through the following:

• Reducing risk through federated multi-site support, enabled by global processes and tools.

• Supporting long-term or short-term volume changes with flexible staffing options.

• Improving service levels through industrialized troubleshooting and support processes.

• Reducing costs by 30 to 50 percent through increased leverage of remote support services and self-service capabilities.

Back to Infrastructure Outsourcing: Services Overview.

Learn more about our Outsourcing Services.