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Business end users are benefiting from increasing availability and diversity of applications and devices, driving increased expectations for technical support wherever and whenever they need it.
At the same time, cost pressures on the business are driving the need to migrate support to lower-cost channels and delivery locations. The Accenture Service Desk minimizes the cost of downtime to the business by providing clients with a single point of contact for all technology incidents and requests, maximizing resolution on first contact through our proprietary troubleshooting process capability, and managing all escalated incidents and problems through to resolution.
Our Service Desk achieves demonstrable value for our clients through the following:
Back to Infrastructure Outsourcing: Services Overview.
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