Human Resources and Learning Services for the Insurance Industry

• HR BPO Services is an outsourcing solution that includes integrated talent management, recruitment, workforce performance and learning capabilities. We help our clients transform their HR service delivery, reducing costs and improving efficiencies for processes such as payroll and benefits administration by optimizing the back-end transactional processing capabilities into a strategic service delivery model.

• Learning BPO Services is a set of insurance-specific workforce solutions that address important components of the insurance value chain. They are ready to use and can deliver rapid benefits in the areas of employee effectiveness and retention, and training cost efficiency.

High-performance insurers regard the ability to develop and support their workforce as a critical differentiator for long-term success. Accenture HR & Learning Services help you acquire and enhance that ability.

Accenture has, for more than 30 years, helped insurers achieve and sustain high performance. All of the 10 largest insurers in the United States draw on our expertise and advice, as do 17 of the top 20 insurers worldwide.

Accenture HR Services covers the entire employee life cycle, from recruitment through to retirement, and every kind of workforce. We help you attract and retain the right talent to support your business needs, manage their performance to drive results, and reward their hard work.

Accenture Learning Services is perfectly positioned to help you enhance your insurance training function. Our service conforms to the attributes that high-performance insurers list as training best practices: we use technology effectively to support the function, we frequently measure the impact of people-related investments, and we use outsourcing to deliver the benefits of optimization, scalability and cost efficiency.

Our best-in-class HR and Learning practices, our approach to technology, and our global delivery network transform how you deliver HR services. Our Accenture Business Overlock methodology ensures that your training is always aligned with your business needs. And we have global reach and scale—we serve more than 1.3 million active and retired employees, and deliver services within 100 countries across the Americas, Asia Pacific and Europe.

To learn more about our capabilities, download our brochure:

• Powering high performance and business value
• Accenture HR Services Fact Sheet

Client Successes

• Accenture helped Prudential UK to re-train its workforce rapidly by consolidating two of its direct-to-customer sales call centers.

What the analysts say

• IDC: Worldwide and US HR BPO 2006 Vendor Analysis: The Answer is in the Margin
  
  
• For further information read the related press release: Accenture in Top Position in Worldwide Human Resources Outsourcing Market

Related Research and Insights

• Outsourcing: Letting Go to Gain Control 
• Outsourcing the HR Function: Possibilities and Pitfalls 

Accenture has a range of HR and Learning services which, in their different ways, help insurers deliver an enhanced service to policyholders and intermediaries, improve their operational efficiency and effectiveness, and stimulate growth.

• Recruitment—We deploy specialist "high-touch" recruitment skills to foster key relationships in the recruitment lifecycle, as well as a highly skilled and experienced team that can efficiently support high volumes of recruitment administration.
  
  
• Workforce Performance—We design integrated workforce performance programs to quantify the unique needs of clients' organizations, including setting goals and behavioral standards and helping managers to review employee performance. Through our coaching, mentoring, and career management programs, our clients' employees have a comprehensive view of their contributions and the career paths open to them.
  
  
• Learning—We manage learning as a business by aligning business strategy to performance management and learning investments, in conjunction with our dedicated learning BPO line of business.
  
  
• Compensation & Benefits—We provide a full range of global compensation and benefits administration services combined with extensive self-service capabilities and customer contact services. These enable managers to access information, initiate transactions and make decisions.
  
  
• Payroll—Integrated technology and processes give you timely and accurate data and support for all payroll activities, from new hire to exit administration.
  
  
• Employee Services—We offer a full range of integrated employee services, supported by an integrated, global technology infrastructure that delivers data, reports and decision support.

Underlying all these solutions is a comprehensive suite of HR contact services, data and records management, reporting and analytics, and third-party management capabilities. Client solutions are also delivered consistently on a global basis, creating a single virtual HR delivery environment that uses common platforms, tools, methods, processes and quality metrics.