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Take a proactive approach to turn the challenges of reform into opportunities.
Consumer Intimacy in the Post Reform Marketplace [PDF, 251KB]
What are the best solutions to address the wave of newly insured US health consumers? Get strategies to build consumer intimacy and yield profitable growth, including using analytics to truly know a new breed of customer.
The 7 Things Your Health Insurance Customers are Not Telling You [PDF, 240KB]
Build a fortified customer service position or wait to be overtaken by the impending seismic shift in power to the consumer? This Accenture report, uncovers seven surprising trends in customer relationship management for the payer market.
Secrets of Success on the EMR Journey to Meaningful Use: Leading Hospital CIOs Reveal Key Lessons Learned [PDF, 606KB]
What are six leading practices that can help health systems implement EMR in today's meaningful use environment? The results of this Accenture survey offer the healthcare community compelling insights on the industry's ongoing transition to EMR.
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Connect the Healthcare Universe
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Respond to Skyrocketing Healthcare Costs
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