Transformational Outsourcing in the Payer Industry

At Accenture, we focus relentlessly on measuring and managing service levels and—unlike many of our competitors—use our own management teams to stay the course. The result: a commitment to year-on-year improvements, not just one-off savings.

Accenture goes beyond the traditional focus on applications maintenance and infrastructure support to help improve your supply chain, revenue cycle, human resource and care management processes; facilitate your new business initiatives; upgrade your technical capabilities; and integrate your existing systems.

Accenture has the resources needed to help run a state-of-the-art IT organization, including more than 500 professionals with experience in packaged systems used by health organizations, and a team of more than 450 people available for custom development work.

We offer several outsourcing models:

• Design, Build and Run (DBR): This model focuses on a specific application and business area. We assist in implementing a specific application with emphasis on business process change, human performance and attainment of the business case for the initiative. Accenture then takes over maintenance, or the "running," of the application. Examples include hospital information system (HIS) applications, electronic health record (EHR) applications and enterprise resource planning (ERP) applications.
   
• Applications Management Services: In this model, we run and maintain one or more applications for you. The system is licensed to you and may be physically located at your site, at an Accenture site or a combination of these. This model may or may not include the transfer of employees.
   
• Business Process Outsourcing (BPO): Here, we take responsibility for managing and operating a business process. The business process may include revenue cycle, supply–chain and human resources. As is the case with applications management, this model may or may not include the transfer of employees, and the operating model may be on-site or include Accenture's global delivery model. Typically, our clients pay for this service based on improved and sustained performance targets.
   
• Procurement BPO: We can help you procure hardware and software from leading technology companies. We can use our global purchasing power to pass the savings on to you.
   
• Information Technology Outsourcing (ITO): Here, Accenture takes responsibility for managing and operating all components of your IT organization and commits to providing IT services to you at an agreed-upon level of service. People are typically transferred, and assets and system licenses may or may not be transferred.