Skip to Main Content
Access your saved content
Accenture offers Health Management BPO Services globally, with utilization management, care coordination and support services capabilities that span the entire continuum of care.
Our services help payers, providers, pharmacy benefit managers and government agencies expand their health management programs and deliver existing services in a more efficient and cost-effective manner.
Accenture’s Health Management BPO Services leverage our deep experience in BPO and extensive global delivery network. Accenture provides a high-quality global care management workforce that includes licensed nurses, as well as other highly trained clinical and non-clinical staff. We provide offshore clinical talent recruitment, development and retention, along with experience in managing cultural diversity.
We leverage analytics and business insights to enable improved management decision making. With this approach, Accenture can help identify new revenue opportunities, improve care quality, and reduce medical and administrative costs for our clients.
Accenture offers unparalleled capabilities to deliver health services that go beyond cost saving to deliver sustained business value:
Industry experience. We serve 30 million-plus health plan members; 80 percent of U.S. physicians are enabled through our services.
Skills. Our health care practice comprises more than 8,500 health care specialists globally, of whom more than 1,000 are Health Management BPO professionals, including licensed nurses.
Analytics/insight/innovation. We leverage our leadership in analytics to identify opportunities to add value to our clients’ organizations. Our ongoing and comprehensive research program also delivers key insights to our clients.
Technology. Accenture has made major investments in innovative technologies, such as software as a service, cloud computing and mobility solutions, that give our clients greater delivery flexibility.
Delivery. We have dedicated Health Management BPO delivery centers in the United States, India and the Philippines—part of the Accenture Global Delivery Network.
Accenture Health Management BPO Services include:
Utilization Management: This includes precertification and concurrent review, as well as post-service review.
Care Coordination: Health outreach and education provides health risk assessments, program enrollment and referral, and discharge planning support.
Support Services: This includes analytics, reporting, quality reviews and benefit determination.
Learn more about Accenture Operations.
Contact us to find out how Accenture can help your company improve its performance through next-generation BPO.
Skip Footer Links