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The Accenture Field Force Solution facilitates the improved efficiency of network operations, including the enhancement of field force cost structures and control. For communications service providers (CSPs), the journey to optimized network operations can be a powerful enabler in increasing return on invested capital, deploying services more efficiently and providing customers with enhanced quality of service.
Field force productivity has a significant impact on operating costs and network quality and improvements and sales force efficiency and control can bring immediate benefits, with limited investment.
The Accenture Field Force Solution brings a unique array of assets and capabilities to address the challenges of field force enhancement, from mobility-focused tools to operational diagnostics, organization and process design, to systems deployment and integration, to outsourcing of scheduling, dispatch and third-party management.
Learn more about Accenture services, research, and client success for the communications industry
Accenture has the global reach, breadth of capability and flexibility to help CSPs streamline their network operations, enhance field force operations and help reduce the costs of planning, building and operating legacy and new networks and services.
The Accenture Field Force Solution offers a number of specific capabilities to assist communications service providers (CSPs) achieve high performance through field force enhancement.
Two major solutions are field force transformation and field force orchestration.
The field force transformation solution from Accenture enables CSPs to improve field force efficiency, meet service levels and reduce their cost to serve customers.
The field force orchestration solution from Accenture—a business process outsourcing (BPO) service supporting field forces—helps service providers orchestrate efficient ways to deliver what is needed onsite to meet their customers’ expectations.
The Accenture Field Force Solution offers distinctive capabilities and services for field force that provide such potential benefits as:
Field Force Research, Opinions and Insights:
Other Network Services:
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