How can revenue agencies offer easier, cheaper and more integrated taxpayer services?
How can revenue agencies respond more quickly to changing expectations?
How can revenue agencies improve their effectiveness by driving increased revenue and lowering costs?
Responding to today’s increasingly complex environment, leading revenue agencies are asking questions like these and relying on increasingly integrated revenue systems to meet new demands and realize operational effectiveness. By consolidating systems, they connect all of their business functions and tax types into a single, seamless processing architecture for a complete view of the taxpayers they serve.
Integrating revenue systems to meet their unique needs, revenue agencies are transforming operations and achieving high performance. Accenture’s approaches offer 1 to 2 percent increases in revenue through improvements in voluntary and targeted compliance along with 5 to 15 percent reductions in operating costs, through a combination of the following strategies:
- Improving taxpayer relationship management and customer service.
- Consolidating customer information for a complete taxpayer profile.
- Expanding more effective online services incorporating pre-population.
- Reducing and consolidating exceptions processing.
- Improving data accuracy and reducing errors.
- Incorporating risk analytics to drive better management of risk.
- Eliminating time-consuming manual processes.
- Optimizing resource utilization—focusing more effort on those activities that deliver the greatest benefit.
- Enabling and expanding inter-agency and inter-organizational collaboration.
- Enabling flexibility to quickly and confidently address changing requirements.