Skip to Main Content
Access your saved content
Toward next-generation eligibility determination and case management
Streamlining eligibility determination is key to human services transformation amid increased demand, budget shortfalls and new expectations for making connecting with the appropriate social programs easier and faster for people in need. Moving toward this goal demands that agencies must consider approaches and solutions to:
Accenture combines policy and business insights with innovative technology solutions to help human services agencies apply eligibility rules to populations, determine the appropriate level of benefits and manage cases to deliver outcomes to the people and families who need them.
Accenture brings a track record of innovation in eligibility. We have successfully implemented eligibility systems in California, Idaho, Louisiana, Mississippi and Nebraska.
Our teams have also worked with New York City on HHS Connect, which integrates disparate human services programs and connects the dots among citizens, agencies and providers like never before.
This program allows the largest city in the United States to dramatically transform how it operates, serves clients and measures performance by breaking down information barriers among its agencies. We have also implemented systems around the globe including the Department of Workforce and Pensions in the UK.
Our eligibility experience is backed by more than 25 years working with clients across the human services industry, helping them realize high performance and transform challenges into positive results for people. Each day, our professional teams are helping clients to empower services and improve lives by:
Accenture’s broad human services capabilities—from business process services and change management to systems implementation and customer relationship management—cover the gamut of human services functions, including eligibility and case management.
We offer a flexible approach rooted in clients’ unique needs and work collaboratively from strategic planning through implementation and maintenance.
Our comprehensive services help organizations to integrate quality services, maximize resources, modernize technology, create efficiencies, improve customer service and reduce costs. We can help human services agencies empower services and improve lives with services including:
Accenture Benefits Management System
Accenture Citizen Self-Service Platform
Accenture Public Service Platform
Intelligent Processing and Compliance
Customer relationship management
Family-First Human Services
Integrated service delivery
Skip Footer Links