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Changing the game on interactions with citizens, businesses and other governments
Now is time for government agencies to change the game when it comes to how they interact with citizens, businesses and each other. By adopting more relevant digital interaction channels—from portals and mobile to digital mail and kiosks—they can reduce costs, work more efficiently and lead the way toward public service for the future.
In recent years, digital technologies have changed how people live and work. Going shopping does not necessarily have to be about getting in the car and driving to the mall. People can shop from the comfort of their home any time of day. Staying in touch with colleagues, friends and family no longer means having a landline at hand. Mobile technologies provide instant connectivity just about anywhere people want to go.
While the private sector has adapted business and sales processes to leverage digital channels, most governments have a lot of catching up to do. There is tremendous opportunity for them to make the most of these channels in terms of cost and process efficiency. Equally importantly, governments must meet constituent expectations for government interactions that are at least comparable to what they can expect in their work and home lives. Innovative services models including digital posts are poised to help the world’s governments reap the rewards of digital interactions.
Delivering Public Service for the Future
The foundation of our work with government agencies rests in our understanding and exploration of the issues that public service agencies care the most about—along with the issues and trends that will affect their work tomorrow.
Accenture is a trusted guide to governments around the world, helping them to achieve high performance.
Driving the Move to the Cloud
Public Service for the Future
Cost Reduction and Transformation
Intelligent Processing and Compliance
Enabling the Next Wave of Digital Transformation
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