Customs: Services Overview

From enforcing the law and facilitating travel and trade to protecting the safety of citizens and the security of trade, customs agencies in both developing and developed countries face a host of challenges.

It is an environment defined by change—from shifting immigration and travel trends to complex economic, social and political realities in an increasingly interconnected world. Amid these influences, agencies must strike the right balance between facilitation and protection. Moving forward means creating customs and immigration agencies of the future with approaches and solutions to:

• Streamline the handling of increasing workloads.
• Secure trade despite the impact of budget and resource shortages.
• Fight waste, fraud and abuse.
• Modernize systems and explore the potential of new technologies.
• Reduce administrative and operational costs.
• Eliminate paper-based manual processes.
• Improve customer service with new ways of working and service channels.
• Develop more outcomes-focused approaches.
• Respond to new and changing customs and trade policies.
• Continue to stem the tide of the continued threat of terrorism.

With broad experience, research-based knowledge and innovative solutions, Accenture helps customs agencies achieve high performance so they can deliver public service for the future. Our teams bring a wealth of experience helping trade administrators reform, modernize and transform their operations; speed work processes and information systems to eliminate duplicate work; and reduce administrative costs.

Working closely with our clients, and with a view from strategy through implementation, Accenture pinpoints areas for rapid returns that support long-term goals. Through the use of leading-edge tools and technologies, we can help customs agencies move from manual transactions, paper processes and bureaucracy to streamlined routines and operations.

As customs organizations work to facilitate trade and tourism without compromising standards or safety, Accenture supplies innovative solutions that help agencies modernize—and benefit—over time. Our relationships with the world’s leading technology companies help us to tailor solutions that take advantage of existing resources whenever possible. And the Accenture Global Delivery Network, consisting of more than 40 delivery centers worldwide, allows us to mobilize resources quickly and implement proven technologies and processes with precision and intelligence.

Accenture offers customs and immigration agencies a range of management consulting, technology and managed services to help them meet their goals. Our services reflect both our broad understanding of government environments, and industry-specific knowledge gleaned from years of working successfully with customs organizations throughout the world.

Our work with customs clients begins with understanding their unique challenges and mapping our proven services and solutions to their specific needs. By bringing our insights and services to customs operations, we provide comprehensive, actionable solutions that support the next-generation customs enterprise with services that modernize operations, reduce costs and improve services. We can help customs agencies deliver public service for the future with services including:

Achieving High Performance in Customs Workshop
Analytics
Enterprise Resource Planning
Cloud Computing
Customer Relationship Management
Integrated Intelligence Environment
Resource Optimization Environment
Shared Services
Supply Chain