Process and Innovation Performance: Services Overview

With execution excellence as one of CEOs’ top concerns, COOs and operations leaders are increasingly expected to better balance meeting customers’ needs with efficient, profitable operations.  They are being asked to identify innovative ways to help deliver the organization’s business strategy while improving business performance. These two objectives can co-exist and simultaneously be achieved when an organization takes a comprehensive, holistic approach that improves key processes and links them to its business strategy.

Execution excellence is achieved by understanding the inter¬relationships between customer value, attributes of offerings and services, the repetitive processes that deliver them and the infrastructure, capital and systems on which they rely.

We recognize it also involves aligning organizational behaviors and priorities toward key objectives, business strategy and the consistent delivery of the customer value proposition. This is not accomplished by a simple set of tactical tools; rather, it requires a comprehensive, holistic approach, and Accenture has helped organizations of all sizes and across all industries to meet their business objectives.

Taking a customer-value and process-based view, Process & Innovation Performance helps clients identify and resolve C-level challenges, including:

• How to reduce overall operating costs while maintaining – or increasing – customer satisfaction.
  
  
• How to quantify and optimize levels of product and process complexity.
  
  
• How to innovate faster and better than anyone else
  
  
• How to integrate technology and process excellence into operating models.
  
  

Process & Innovation Performance helps clients become high-performance businesses by taking an end-to-end, process-based approach to address key business challenges such as complexity reduction; lean manufacturing and operations; process innovation; strategic cost reduction; and growth through innovation.

Specific areas of expertise include Operations Strategy, Complexity Optimization, Lean Six Sigma, Business Process Lifecycle Management and Fast Innovation and Growth.

We work alongside clients to:

• Achieve dramatic and sustainable improvements in quality, waste reduction, cost efficiency, and operating flexibility.
  
  
• Greatly enhance their capacity for organic growth.
   
• Enable process speed, faster time-to-market and innovation effectiveness.
  
  
• Develop end-to-end process performance based customer metrics and insights.
  
  
• Embed these capabilities within the organization, enabling clients to continue improvements on their own.

Operational Performance:
The best ideas and strategies in the world are only as good as an organization’s ability to execute them. Accenture helps organizations establish the right structure and operating model and to improve their ability to execute—faster, more flexibly, more simply, and with greater certainty.

Process Performance:
High-performing organizations identify the key capabilities necessary to deliver differentiated value, then focus on building or transforming processes to enable those capabilities to shine. Accenture works with businesses and governments to improve the design, optimization, and execution of business processes and, ultimately, achieve a process-based advantage.

Innovation Performance:
Innovation often drives market expectations for growth as well as price and market capitalization, but enterprises often struggle to innovate while balancing short-term financial pressures. Accenture helps executives develop and execute organization-wide growth and innovation strategies that can deliver profitable results in an accelerated time frame