Voice over IP Solutions

Thanks to the rapid penetration of broadband technologies in recent years, as well as enhanced technologies such as IP multimedia subsystems (IMS), VoIP is an important aspect of consumer services and enterprise solutions as well.

Learn more about Accenture Services for the Communications Industry

Accenture is already delivering proven VoIP solutions to providers. For example, a division of a mid-size cable multiple-system operator sought to upgrade its enterprise and contact center telephony infrastructures with a cost-effective VoIP solution. Accenture teamed with the company in several ways:

• Assisting with business case development, workplan development/management and project management
  
  
• Defining system and process requirements for the new infrastructure
  
  
• Managing systems testing as well as implementation and rollout of the new technology platform
  
  

By working with Accenture on this VoIP deployment, the company has advanced toward high performance with faster, more cost-effective customer service, successfully consolidating five autonomous call centers into four highly integrated centers. The company has enjoyed a three-fold increase in self-service rates, a 1 percent to 2 percebt reduction in subscriber churn and $14 million in overall savings.

Some of the industry-leading offerings within Accenture Communications Solutions that can help drive high performance through advanced VoIP implementations include:

• Accenture VoIP Solution: Enables service providers to deploy advanced and carrier-grade telephony services over IP networks.
  
  
• Accenture Service Assurance Solution: Helps providers build and manage next-generation services while minimizing implementation time, cost and risk. Includes fault management, service level management, trouble management, customer premises equipment (CPE) management and network inventory management, as well as VoIP quality-of-service diagnostics and analysis capabilities.