The Accenture Unified Communications and Collaboration Solution can deliver a host of powerful benefits to companies looking to reduce costs while also enabling a development environment that can push new products through the pipeline faster and more efficiently. Benefits include:
Cost Reduction
Companies can cut costs in several ways. First, unified communications result in improved and streamlined business processes. The right people can be located wherever they are—and on the most appropriate channel. Communication channels can also be switched quickly as needed. Business processes can thus be routed more effectively, speeding up delivery and response times.
Second, companies can more easily streamline their supply chains. Partners, suppliers and customers can form part of the expanded communications network, each one reached in the way they prefer at any given time, removing delays in transactions.
Finally, unified communications enables a more cost-effective, virtual working environment. Workers are no longer bound to the office or particular geographies, therefore reducing facilities costs, enabling virtual teams and empowering distributed, offshore delivery using lower-cost resources.
Improvements in Supply Chain Effectiveness
Unified communications and collaboration can speed up internal fulfillment and supply chain processes, resulting in more effective workforce performance and service to customers.
Risk Mitigation
In the event of disruption, the communications network is able to contact the people necessary to execute the business continuity plan on whatever channels they prefer. Furthermore, business can be conducted over alternative channels, as necessary, over a converged, fault-resilient network.