Revenue Assurance for Telecommunications Companies: Minimizing Revenue Leakage

Accenture research has found telecom operators, on average, lose at least 1-2 percent of their revenue because of network inefficiencies; a focus on metrics that do not ensure orders translate into cash; and lack of visibility into the customer-to-cash cycle. Telcos are aware of these challenges and have attempted to solve their revenue assurance problems through various initiatives.

Unfortunately, these initiatives generally focus on the symptoms and do not address the underlying process and technology issues that cause revenue leakage. This report describes Accenture's end-to-end approach to revenue assurance.

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An end-to-end approach to revenue assurance

Accenture’s approach to revenue assurance spans four phases, each of which encompasses a set of activities that address specific revenue assurance challenges.

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