Skip to Main Content
Access your saved content
Helping communication service providers create a robust and profitable physical retail channel
Accenture research has revealed that retail stores still have an important role to play in building and strengthening customer relationships for communications service providers. Even though consumers and providers still value the retail outlet as an important channel for purchasing/selling a communications product or service, providers must close some sizable gaps in the ways their stores operate to create a compelling customer experience that drives sales. This brochure describes the Accenture Retail Solution for Communications offering to help close that gap.
Learn more about Accenture Services for the Communications Industry
To help communications service providers close the performance gap in their retail channel, Accenture has developed a unique, comprehensive service offering called the Accenture Retail Solution for Communications. This offering helps enable companies to develop the critical retail capabilities necessary to transform their retail channel into a driver of growth, customer loyalty, profitability, and high performance.
The offering draws on Accenture’s many years of deep experience with the world’s leading retailers and communications companies. At its heart is Accenture’s established Retail Channel Methodology, a comprehensive suite of analytical assets, methodologies and implementation services intended to drive top-line growth, customer retention, and bottom-line savings across three key areas: Customer-centric staff, products and services, and store experience.
Supporting the Accenture Retail Channel Methodology is a broad range of Accenture services, organized into five groupings that reflect communications companies’ needs:
Learn more about Accenture Retail Solutions for Communications, Media and Technology
Skip Footer Links