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How communications service providers can transform the digital home to improve service, decrease costs and increase revenues
Consumers want one place to go for all their home technology support needs, and they are most likely to call on their home networking provider for help, according to an Accenture global study of “tech-forward” consumers. These customers are willing to pay for technical support.
While more than 25 percent of customers call their phone/cable/internet provider monthly with support problems, communication service providers are in a position to meet this consumer need.
Accenture Premium Technology Services provides the tools and capabilities to help communications service providers meet the opportunity to address the home technology support demand. Accenture has introduced the robustness of an enterprise help desk into the consumer home space.
We bring an in-depth level of IT skills, tools and automation that drive lower costs and innovation for enterprises to your customers.
Accenture Premium Technology Services introduces new revenue while reducing operational costs and ultimately providing a better customer experience.
Our solution has enabled clients to manage hundreds of thousands of transaction each month, generating millions in both cost-to-support savings and new revenues, while making customers’ PC work even better and faster. Accenture can help a company design, build, launch and run its own premium technology services offering.
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