Operational Support Systems and Business Support Systems for the Communications Industry

The next-generation operational support systems need to support existing services, multiple network technologies and new IP-based services. It also needs to support a customer- and services-centric operating model while providing end-to-end quality of service.

Accenture is well-versed in helping wireless carriers design, develop and implement robust operational support systems and business support systems capabilities that keep the carriers moving toward high performance. Our operational support systems framework is based on open and third generation standards-based architectural principles. It covers infrastructure planning and development, service delivery and service assurance. Our business systems support framework includes customer care, self-serve portal, billing, point-of-sale systems and provisioning.

Learn more about Accenture Services for the Communications Industry

We understand next generation networks and the technology trends impacting operational support systems and business support systems. In fact, Accenture serves all of the top 20 communications service providers in the Fortune Global 500, most notably in the operational systems support/business systems support space.

We work with wireless carriers to develop detailed requirements for next generation operational support systems and business support systems. And we help analyze best-of-breed operational support systems and business support systems applications. We also design and build operational support systems and business support systems, organizations and supporting business processes. And we develop strategies for migrating to the next generation of operational support systems and business support systems.

• Wireless operational support systems—Accenture has implemented many service assurance and network inventory and configuration projects at wireless carriers worldwide.
  
  
• Point-of-sale system strategy and integration—We draw from our extensive retail industry experience to provide leading-edge point-of-sale systems to wireless carriers.
  
  
• Billing and provisioning system—We help wireless carriers devise new pricing and business models for Internet protocol and third generation.
  
  
• Billing and pre-pay conversions/migrations—Accenture has extensive experience in helping clients with billing and pre-paid system conversions.
  
  
• Application outsourcing—We help wireless carriers focus on their core business and strategic initiatives by outsourcing their billing functions to Accenture.