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For decades, airlines and other travel industry suppliers have relied on technology outsourcing companies to provide hosted services.
But as travelers increasingly shifted to the Web with their buying and shopping habits, many outsourcers’ solutions did not readily adapt. As a result, their clients were unable to fully leverage the evolving lower-cost online distribution channel.
But now there’s Navitaire, which provides fully managed, hosted solutions to the travel industry using its own propriety software. As a high-volume transaction processor, Navitaire offers a broad portfolio of services that include:
Airlines using Navitaire’s solutions can tailor the mix of traditional and online distribution channels to best suit their customer base and market strategies. The Navitaire proprietary Web sales interface allows many of its clients to generate a majority of their revenue from their own customers online.
Many of the industry’s most profitable players have adopted the Internet "cloud" not only as their predominant sales channel, but also to offer more self-service options that improve the customer experience while keeping costs low. For example:
In 2010, 225 million of the more than 320 million total client reservations (70 percent) were taken via the Web across the entire Navitaire client base.
Several individual Navitaire clients receive more than 90 percent of their bookings online.
Navitaire’s hosted reservations solution, including its online sales interface, makes these impressive results possible.
Navitaire’s three global data centers process and store more than 1 petabyte (1015) of data for its clients, which rely on the SaaS model to help them reduce capital expenditures and minimize ongoing operations and maintenance costs. By using an industry solution, clients also gain access to new features and updates via the community software model.
In addition to the Navitaire-hosted solution, 75 percent of its reservations clients also look to Navitaire for Web hosting services to further enhance performance and reduce their IT footprint.
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