Business Process Utility Services

Outsourcing can help cut costs and create a more flexible workforce as part of a strategy to enable high performance. Cloud is the next iteration of outsourcing, adding to the beneficial economics many companies already experience. Unlike traditional BPO, which often requires the service provider to take over an existing software installation, the process cloud uses a common, one-to-many platform to automate highly standardized processes. It differs from application clouds in that it provides end-to-end process support, covering not just software but also people processes such as contact centers.

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Over time, Accenture believes that industry-specific processes are the most likely to be the first to move to this model, since many core horizontal processes, finance and administration, for example are linked to large existing enterprise systems.

Accenture is launching a range of new businesses in specific industry sectors. These are primarily software-as-a-service or business process utilities solutions that meet specific needs of our clients in those industries. Our solutions are built on cloud-based platforms, leveraging our Cloud Factory capabilities. Our business process outsourcing (BPO) services are increasingly being underpinned by cloud-based technology solutions, helping us to offer services which are flexible, one-to-many and with costs linked directly to consumption.
 

Accenture’s experience in this area includes Accenture Premium Technology Services, which gives communications companies and retailers industrialized tools, systems and processes needed to offer cost-effective, rapid home-technology support services.