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Using innovative, flexible technology, we can help your airline improve performance, increase differentiation, strengthen relationships with customers, and improve profitability and competitive position.
In these fast-changing times, it is more critical than ever to streamline operations without compromising service quality. Seeking new economies of scale is equally critical, as is capturing customer mindshare to cultivate loyalty.
All of the above goals speak to the potential value of Navitaire, a wholly owned Accenture subsidiary that has provided industry-leading technology services to more than 50 of the world’s airlines for the last 20 years. Our technology also has been instrumental in helping many successful airline clients launch initial public offerings (IPO).
Becoming a Navitaire customer means you’ll have rapid access to leading scale and technology, as well as enhanced productivity and higher profits.
A summary of benefits frequently enjoyed by our clients includes:
Leveraging our world-class delivery capabilities, we have a proven track record of helping airlines pursue high performance. For example, our reservation system allows airlines to capitalize on low-cost distribution channels as well as traditional sales outlets using the most extensive distribution suite available.
In 2013, our reservation services customers booked more than 439 million passengers, including more than 297 million in direct Internet bookings; and that more than 70 percent of our reservation clients receive GDS channel bookings.
Our airline solutions have helped our customers:
Improve profitability—Many of the world’s largest low-cost airlines use Navitaire services.
Lower operational and distribution costs—Many Navitaire reservations customers book over 90 percent of their seats via the Internet.
Generate significant ancillary revenues—In recent reporting periods, more than 20 percent of Ryanair’s annual revenue, and 7 percent of AirAsia’s, comes from sales of ancillary services.
Enhance customer service—Several clients have received the coveted SkyTrax and Freddie awards for exemplary customer service and innovative market strategies.
Our suite of hosted services helps airlines find new revenue opportunities, increase operational efficiency, enhance customer service and optimize profits. Our services span the entire spectrum of the airline industry, including:
Reservations, Distribution, Merchandising and Loyalty
Our exclusive reservations system, New Skies®, creates a consolidated account of passengers' purchasing and travel activity, helping airlines develop closer customer relationships and even discover ancillary revenue opportunities.
Our services also encompass the industry’s most extensive suite of direct and traditional sales channels for airlines, including:
Direct Web sales
Industry standard distribution channel for travel agencies and codeshare and interline sales partnerships
Direct access to connect with key distribution channels and day-of-departure service partners
Industry leading Travel Commerce solution powering ancillary revenue sales and Dynamic Packaging of travel offers, as well as advanced bundled fare capabilities incorporating ancillary-services
Advanced Loyalty system, integrated with New Skies reservation system, enabling clients to track, recognize and reward travelers, and build a closer relationship with their customers
Revenue Management and Price OptimizationWe have an advanced revenue management software product called SkyPrice that helps carriers with unrestricted fare structures, and those that compete with them, optimize revenue.
Back Office: Navitaire's Revenue Accounting Systems
SkyLedger is integrated with our New Skies reservation system , and offers ticketless carriers the controls and information needed to manage financial and revenue-reporting activity in near real-time. SkyLedger also supports interline settlement with traditional carriers using e-tickets.
Navitaire's PRA revenue accounting system reports on the complete scope of revenue accounting events—from proration to interline settlement to journal entries.
For more information, visit the Navitaire website.
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