Record-breaking delinquency rates, foreclosures and bankruptcies are placing unprecedented pressures on servicers. Now, in addition to keeping operating costs under control and delivering top customer service, these organizations must find ways to improve default servicing and comply with a growing number of government and investor requirements.
Accenture’s combination of processing capabilities, consulting services and technology solutions can help servicers survive and thrive in today’s complex real estate environment.
Watch this video and learn how the residential mortgage industry can benefit from using third-party specialists in training, compliance and licensing.
Download the Accenture Credit Services Residential Mortgage Servicing and Default Management brochure [PDF, 538KB]
Solutions for Residential Mortgage Servicers
Servicers face unprecedented expense pressures to service portfolios with higher delinquency rates. In combination with new regulatory and compliance mandates, servicers face a stiff challenge: how to increase default servicing capacity, engineer work processes to conform with regulatory consent provisions, reduce operating expenses and provide borrowers with accurate, efficient and courteous customer service. Accenture is working with top servicers to identify opportunities and install solutions to help servicers survive and thrive in today’s environment.
Processing Capabilities
The acquisition of Zenta enables Accenture to help residential mortgage servicers plow through their ongoing backlog of delinquent mortgages, and efficiently comply with an increasing number of government requirements and investor mandates. Our services cover:
- End-to-end primary loan servicing support
- Collections
- Home retention services
- Modification fulfillment
- Short sale and deed-in-lieu
- Bankruptcy/foreclosure
- REO services
- Claims processing
- Repurchase/rebuttal due diligence
Accenture’s processing capabilities can also help control costs, reduce risk and improve operational effectiveness in areas outside of credit. Learn about our Business Process Outsourcing services
Consulting
Accenture has been working with the top servicers to overhaul their processes and systems in light of recent regulatory mandates (e.g., single-point-of-contact requirements). Our services cover:
- Target operating model design (servicing and default management)
- Mortgage servicing and default management operations assessment and re-engineering
- KPI analysis, time and quality studies, benchmarking
- Organizational redesign
- Residential mortgage learning development and policy/procedure definition
- Outsourcing strategy
Technology
Accenture‘s technology solutions are helping top servicers refresh their legacy systems, infuse new analytical tools and transform their overall operations. Our services cover:
- Default management systems analysis, design and installation
- Core servicing system consolidation
- Federal consent order technology revitalization
- Proprietary and packaged software development and ongoing maintenance
Accenture’s technology capabilities can also help control costs, reduce risk and improve operational effectiveness in areas outside of credit. Learn about our technology services
Read how our credit services will be expanding with the acquisition of Zenta
Read Accenture Credit Services Research and Insights
Contact us for more information on Accenture Credit Services
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