Today’s mortgage origination market is characterized by uncertainty, increasing regulatory and compliance oversight, rising middle office expenses and intense scrutiny of quality, productivity and customer service results. Lenders have to re-engineer old operating models to become more flexible and aligned to modern principles of lean manufacturing and six sigma. Accenture is partnering with originators around the globe to develop sustainable competitive advantages in a market characterized by shrinking volume, accelerating costs and intense customer competition.
At Accenture Credit Services, our aim is to empower lenders with solutions that transform and streamline their loan manufacturing capabilities.
Download the Accenture Credit Services Residential Mortgage brochure [PDF, 712KB]
Solutions for Residential Mortgage Lenders
Accenture provides the top US residential mortgage lenders with a comprehensive set of solutions to transform their business operations. Our credit professionals have a deep understanding of the mortgage industry and possess a broad range of capabilities to design, build and operate effective credit solutions and services.
Processing Capabilities
The acquisition of Zenta enables Accenture to offer mortgage outsourcing solutions that improves manufacturing quality, reduces per loan manufacturing expenses, enhances the customer’s experience, and improves delivery cycle time. Our flexible right shore fulfillment model provides clients with global delivery capability, intensive quality control, and data analytics. Our clients have access to performance monitoring reports and to a scalable supply of highly trained and skilled mortgage professionals. Our associates are certified in the following functions:
- End-to-end fulfillment (borrower contact, processing, underwriting, closing)
- Post-closing
- Loan forensics
- Quality assurance
- Credit risk
Accenture’s processing capabilities can also help control costs, reduce risk and improve operational effectiveness in areas outside of credit. Learn about our Business Process Outsourcing services
Consulting
For years, Accenture has helped lenders across the globe define new business strategies and re-engineer their capabilities through our Management Consulting offerings. Our services cover:
- Target operating model design (prospecting through post-closing)
- Mortgage fulfillment operations assessment and re-engineering
- KPI analysis, time and quality studies, benchmarking
- Organizational redesign
- Residential mortgage learning development and policy/procedure definition
- Outsourcing strategy
Technology
Accenture‘s suite of proven technology services has been leveraged in the transformation of many top lenders. Our services cover:
- “Buy versus build” analysis and vendor assessment/selection
- Loan origination systems (LOS) analysis, design and installation
- Workflow and imaging analysis, design and installation
- Ancillary system analysis, design and installation (AUS, products/pricing, document engines)
- Proprietary and packaged software development and ongoing maintenance
Accenture’s technology capabilities can also help control costs, reduce risk and improve operational effectiveness in areas outside of credit. Learn about our Technology services
Read how our credit services will be expanding with the acquisition of Zenta
Read Accenture Credit Services Research and Insights
Contact us for more information on Accenture Credit Services
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