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Managing customer relationships effectively has always been important. But today, it’s an essential lever of high performance. Customers are more demanding, less willing to tolerate what they perceive as poor service and more willing to consider alternatives if their concerns are not addressed swiftly and decisively.
And with multiple channels available for customer interactions it’s never been more critical to have a platform that is sufficiently agile, flexible and scalable to address their needs today and in the future.
As leading business services providers of Microsoft Dynamics customer relationship management (CRM) solutions, Accenture and Avanade come together to deliver integrated industry solutions that help organizations identify profitable opportunities to increase sales, improve customer management and strengthen customer loyalty. As a recent recipient of the Microsoft Dynamics CRM Solution Partner of the Year award, Avanade has developed a leading reputation supporting companies to improve their customers’ experience with highly adaptable and scalable CRM solutions.
Microsoft Dynamics CRM solutions provide Accenture and Avanade with a powerful platform upon which to create and deliver innovative industry solutions that help our clients better engage their customers through improved business intelligence and process automation. Traditional CRM solutions have focused on sales, marketing and service. Our solutions go beyond these capabilities to generate added value through improved productivity and efficiency across our client’s organization.
By designing our solutions around the needs of specific industries, we avoid the need for lengthy and costly customization, allowing our clients to deploy custom CRM solutions at a fraction of the price.
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