Alliance Organization:
HireFx (formerly Advantage Interactive)
On the Web:
www.hirefx.com
Overview:
Accenture and HireFx have worked together to deliver an employee onboarding suite of tools, an asset owned and managed by Accenture Utilities BPO Services.
Accenture Utilities BPO Services (formally known as Accenture Business Services for Utilities) offers utilities clients a way to potentially achieve the top quartile of cost performance, through accessing lower-cost resources to reduce overall cost and enable high performance.
Accenture Utilities BPO Services spans the full range of customer care outsourcing options, from single function to full meter to cash. Since establishing Accenture Utilities BPO Services we have also become a utility operator. We read more meters, answer more calls, produce more bills and collect more money than most of the utility companies that we work with as clients. The blend of operational experience and the consulting experience enables us to partner very closely with utilities.
Accenture Utilities BPO Services offers a comprehensive set of assets and offerings that enables our clients to achieve high performance. We have a significant practice (of the top 30 global utility companies, 18 are our clients) and are very well-networked globally. We have experience dealing with issues in a variety of regulatory environments, in a variety of cultures, using a range of different workforces and different technology solutions. Accenture Utilities BPO Services is now helping more than 25 clients achieve high performance through customer care, utilities enterprise, outsourcing functions and IT applications support.
HireFx is a breakthrough service that delivers better candidates faster than traditional recruiting firms, all at a very competitive price. Over the past few years, the HireFx approach has been successfully adopted by forward-thinking human resource executives in major banks, energy companies, manufacturers, software firms and third-party service providers in Canada and the United States. These companies hire large numbers of recruits year after year, and process tens of thousands of applications, while still hiring only the best possible candidates. HireFx's recruiting services allow all companies, even those hiring only a few employees, to benefit from the same leading-edge approach to candidate selection as "the big boys."
This employee onboarding suite of tools provides a time-saving solution across all aspects of the recruiting process. Based on comprehensive candidate profiling and automated screening, unqualified candidates are removed from consideration and tailored responses automatically communicated. Candidate lists are compiled and prioritized without personal intervention increasing our hiring for fit ratio and saving customer care managers valuable time and effort that can be directed to more critical tasks.
The employee onboarding suite of tools enables a fast and efficient hiring process by using a structured, Internet-based recruitment process to acquire, screen and ultimately hire qualified employees. An intelligent scoring system and online personality profiling removes the subjectivity of the resume screening process. Coupled with an initial automated telephone interview, this process improves the odds of successful interviews and decreases turnaround time from advertisements to fully trained employees.
"We are very pleased to be associated with Accenture as an alliance partner, having enjoyed a very strong working relationship for over eight years. During this time HireFx has provided a leading-edge managed recruiting service to Accenture itself and a number of its clients in North America and Europe. We look forward to strengthening this relationship and providing focused solutions to meet growing and evolving client needs worldwide. We feel that jointly, we can provide the best-in-class suite of screening and assessment tools to assist recruiters in making the most informed hiring decisions, quickly and more cost-effectively than ever before, in any part of the world, in any language.”
—David R. Longden, president, HireFx Corporation
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