Accenture Claims Transformation: Services Overview

The claims process represents more than 70 percent of an insurer’s expense base. Furthermore, it represents a pivotal moment for insurance customers—a definitive customer experience is defined by how a claim is handled, regardless of previous interactions.

Carriers that focus on transforming their claims function can:

• Improve claims outcomes and settlement accuracy.
• Reduce the unit cost per claim.
• Lower IT costs.
• Dramatically improve customer service.

Ultimately, transforming claims handling represents the single largest opportunity for carriers to achieve a competitive advantage and drive high performance.

Accenture’s deep industry expertise enables us to offer leading-edge claims solutions to our client base, which includes half of the top North American property and casualty carriers and more than 40 claims clients worldwide.

Furthermore, we provide our clients with demonstrated solutions, toolsets and methodologies for claims transformation, including:

• Accenture Claim Components, an event-driven and rules-based architecture, which has driven high performance in claims in six countries.

• Accenture Insurance Data Migration Factory, which helps leading insurers migrate complex data between platforms.

• Accenture Insurance BPO Services, which handles more than 7 million claims transactions each year.

• Accenture Analytics, which drives claims-specific analytics and insights.

• Accenture Global Delivery Network, a worldwide network of highly skilled insurance professionals—including claims-specific innovation centers in Bucharest, Romania; Murray Hill, USA; and Bangalore, India.

Contact us to learn how claims transformation can benefit your business and drive high performance.