Accenture Public Service Operations & Management Solutions
Whether reducing costs or modernizing services, public service organizations must transform how they work in a challenging and changing environment. Achieving high performance means doing things fundamentally differently across the whole of government—from core administrative activities to operational service functions—so our clients can reduce costs, improve services, drive new insights and unleash technology to deliver public service for the future.
|
Revenue
|
 |
The world’s revenue agencies must develop reliable tax systems with the flexibility to address changing economic, government, taxpayer and service demands. Each year, revenue organizations manage more than $500 billion with Accenture, relying on our process, technology and implementation track record, including work with 60 local, state and national revenue agencies. |
|
|
Postal
|
 |
Postal organizations must focus on the customer experience and using product or geographical diversification to reduce their dependence on the declining mail market to expand into higher growth, higher profitability and more commercially sustainable business such as digital mail. Accenture helps them increase revenue and provide higher-quality, lower-cost services. |
|
|
Customs
|
 |
From managing the impact of commerce, immigration and travel trends, to fighting fraud, to handling increased workloads and securing trade in the face of personnel and budget shortages, customs agencies face tough challenges. Accenture helps modernize customs agencies—moving from manual transactions, paper processes and bureaucracy to streamlined routines and operations. |
|
|
Public Service and Government
|
 |
Governing for the future demands transformation from public service organizations in mature and emerging markets. Achieving high performance means reinventing public service delivery—across defense, public safety, justice, human services, public health, revenue and postal agencies—so our clients can tailor the best of the private sector to reduce costs, improve services, drive new insights and unleash technology to deliver public service for the future. |
|
Industry Challenges
|
The New Normal
Accenture helps agencies rethink, reinvent and reinvigorate to govern in “The New Normal”
|
Doing Better with Less
Accenture works with agencies to drive cost reduction, increase operational efficiencies and enhance service quality.
|
Improved Service Delivery
Accenture works with agencies to embrace emerging technologies to improve service quality and dramatically reduce costs.
|