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Workforce optimization can help police services to find hidden value through evidence-based decision making.
Policing is complex and critical to the public health of communities. And today’s tough times call for a tough look at what is required to be a successful police service. As such, the approach to delivering, organizing and sizing a police service must be done through a strategic lens.
Given the impact of the workforce on the cost side of a police services’ balance sheet, difficult conversations on the size and shape of the police service’s workforce are inevitable. The Accenture Workforce Optimization Solution for Policing offers rigorous methodologies, comprehensive tools and evidence-based approaches to support police services and public sector governance boards in making strategic decisions to optimize the people, processes and technology of a policing organization. This solution can uncover quick-wins and also longer-term opportunities for transformation.
Accenture developed this solution by drawing on our 25 years of public safety experience. We’ve complemented this experience with organizational and workforce effectiveness domain expertise amassed from field-tested practices across the public and private sectors.
In this video, learn more about workforce optimization for policing and how it helped the Toronto Police Service in Canada
Download Video Transcript [PDF, 167KB] PDF Help
Escalating demands for efficiency and effectiveness from citizens and governments coupled with diminishing public safety funding put tremendous pressure on today’s police services. To balance these myriad pressures, police services must look across the enterprise—at people, processes and technology—to find the best path to austerity while continuing to fulfill their core mission of protecting the public.
The police workforce—the officers and civilian staff—are the most vital and publically visible assets, accounting for upwards of 80 percent of operating costs. It is in the size, shape and deployment of a police service’s human assets where many of the opportunities for organizational change exist.
Many police services have identified the link between the effectiveness of a service and its workforce. However, few have found the right solution to provide a comprehensive means to right-size the organization with quantifiable correlations between the strategic direction of the service, the size of the organization and the outcomes delivered.
Workforce optimization can be a key measure of austerity. With this in mind, Accenture developed the Workforce Optimization Solution for Policing. This solution enables the objective assessment of a police service’s strategic priorities to determine the steps that can be taken to make it more effective, efficient and economical across its people, process and technology dimensions.
With the Workforce Optimization Solution for Policing, police services have a framework by which to evaluate and improve upon the design of the structure. Field-tested guidelines help identify opportunities for shared services, new capabilities, civilianization and optimized governance. The solution employs lean approaches that support a police service in its assessment and simplification of processes—improvements that can lead to measurable benefits.
While optimizing the organization structure and operational processes are necessary steps, these steps alone aren’t enough to improve delivery of outcomes and operational cost savings. Police services must also examine the workforce and right-size its human assets to best deliver on mandates and strategic priorities in the context of the socioeconomic climate.
The framework provides greater insights into how your police service works. It enables you to understand:
Adjustable levers that impact the number of civilians and officers within the service.
Socioeconomic factors and their impact to the workforce strategies for the service.
Impact of various strategic priorities and decisions to the resources and budget of the service.
Opportunities to optimize through different deployment strategies.
It includes a capacity planning and modeling tool that demystifies the impact of strategic decisions and socioeconomic crime factors on workforce capacity requirements. Police services can use the frameworks and guidelines to better manage performance. Once the organization is realigned, processes are simplified and the workforce right-sized, it is imperative that operational and performance management measures, metrics and dashboards are available to assist in the constant evaluation of the service. These tools enable evidence-based adjustments that serve to deliver the strategic priorities and outcomes of a police service.
Analytics and industry benchmarks underpin all of these components to enable evidence-based decisions.
October 16, 2013
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