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The claim is the defining moment in the relationship between customers and insurers. When the claims process is strong, insurers can operate more efficiently while providing a superior customer experience—thereby protecting revenue and profitability. Yet the hurdles are many: customers are becoming harder to please, fraud is a constant issue and efficiency can be elusive. Against these challenges, predictive analytics is a powerful tool for insurers seeking a differentiated claims experience and high performance.
Listen as Edwin van der Ouderaa, Accenture’s global head of analytics for Financial Services, and Gearoid Madden, financial services lead for Accenture’s Dublin Analytics Center, describe predictive analytics: what it is, how it works and how it can help insurers identify and prevent claims fraud.
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June 30, 2011
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