Skip to Main Content
Access your saved content
The data can do more than reveal trends—it has a role in driving outcomes and reducing costs.
Analytics is a mechanism increasingly being used to help human services agencies detect fraud, waste and abuse. And now, agencies are using the insights gleaned from business intelligence, data warehouses, dashboards and more to inform human services efforts. These tools and techniques have evolved from merely detecting trends to driving outcomes for agencies. Watch Howard Hendricks, Accenture director of Human Services Business Strategy and former director of Oklahoma’s Department of Human Services, discuss real-world applications of analytics, such as how reunification data can reveal ways to get kids to permanency faster, and at a lower cost.
Recorded at The 2012 Human Services Summit: Outcomes and Impact
Download Video Transcript [PDF, 130 KB] PDF Help
November 5, 2012
Skip Footer Links