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Accenture’s Seamless Retail Survey results reveal what shoppers are looking for from retailers. See our Top 7 Global Shopping Trends.
In-store shopping is on the rise.
Online shopping is not as convenient as it used to be.
Shoppers want online capabilities integrated with the in-store experience.
See what this means.
Customers will be loyal, but only if retailers earn their trust.
Know what keeps them coming back.
Scheduling a convenient delivery time is more important than fast delivery.
Consumers want their online orders delivered together, not separately.
See how important this is.
Shoppers desire more access to mobile services like paying by phone or scanning products while in store.
See what they want.
View the full results here.
March 7, 2014
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