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Leading public service agencies are adopting information management practices commonly seen in top corporations.
This well-managed information leads to more efficient performance and higher levels of citizen service. With the wealth of data in their systems, government CIOs are poised to teach their private-sector counterparts a thing or two.
The first step is defining an information management strategy to support high performance.
An information management strategy for the public sector must take into account current realities. Consider the challenges of managing information in the public sector today:
Many public-sector CIOs are overcoming these challenges by adopting an enterprise-wide approach to information management.
Accenture's research finds that an overarching information strategy best supports high performance. Working with leading government agencies around the world, we take an enterprise-wide approach that includes:
Accenture's framework for implementing information management has two phases. The first phase consists of defining the information management strategy in three steps:
In the second phase, Accenture works with government agencies to establish the people, processes and technologies needed to support an enterprise-wide strategy.
Our framework allows government agencies to define an information management strategy effectively and then support the strategy, even over discontinuous periods of leadership.
Educational grounding is the usual starting point. Even government executives with information management experience need to find common ground in their understanding and approach. Executive sponsors have a better chance of managing change over an extended period once they agree on:
Diagnosing an agency's existing information management situation is also vital. Such an analysis begins with a series of broad questions:
The Accenture Information Management Diagnostic was developed based on a series of information management implementations at large government clients. The diagnostic enables an assessment of strengths and weaknesses of existing information management capabilities across six core areas:
The diagnostic then supports public service decision makers as they envision a new end state for information management and develop a business case for specific improvement opportunities.
Next, a comprehensive strategy is created. A typical strategy explains how advanced analytics, content management and knowledge management systems will enable integrated and high-quality data to be made available to decision makers and service employees via a comprehensive information portal.
Today's government and public service agencies need an integrated strategy to manage all types of data across the enterprise. By spending time up front defining the information strategy in detail, project teams find that the next phase of work, which includes the implementation and support of new information management capabilities, proceeds smoothly and they are able to achieve greater buy-in from key stakeholders.
In planning an information management strategy, there are numerous areas where information can dramatically improve performance for public service agencies. Some of our client successes illustrate the impact of well-managed data:
As these examples illustrate, information is at the heart of governments' activities, programs and mandates. That is why the right strategy for enterprise information management can be a first step toward high performance.
February 8, 2010
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