Shared Services: Supporting the Mission of Government Agencies Video

Shared services can deliver value beyond cost savings.

Public sector organizations are faced with the task of doing more with less. Shared services can provide these organizations with administrative savings–savings that can then be applied toward mission-critical activities. Back-office processes can be streamlined and resources can be conserved, thereby enabling a greater focus on delivering upon the organizations’ key missions.

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This video was taken at the 2011 Public Sector and Education Shared Services Summit. For more information on this year’s event visit the 2012 Summit event page.

View more videos from the 2011 Public Sector and Education Shared Services Summit:

Shared Services: 2012 Summit – Pathways to Transformation–The 2012 Public Sector and Education Shared Services Summit will provide government and higher education professionals a forum to share best practices and openly discuss their challenges, successes and new initiatives. This video details the benefits of attending this event held annually at Harvard University.

Shared Services: Achieving Short Term Savings Through Strategic Sourcing– States, municipalities, and higher education organizations have buying power. This video discusses how to use your entities' spend to fund a shared-services approach.

Shared Services: Communicating Success–Consistently delivering on project goals and touting your achievements is the key to effectively communicating your success. This video presents concepts for communicating shared services successes, including the importance of engaging a third party and acquiring feedback from customers.

Shared Services: Gaining Significant Value from ERP Systems–Organizations can more easily move to shared services by using core information technology systems like enterprise resource planning (ERP). This video discusses how ERPs are essential to the public sector’s efforts to reduce costs and improve service.

Shared Services: Generating Capacity and Value–Moving to a shared services operating model yields a wealth of operational improvements. This video discusses the importance of beginning with a clear vision of success and developing a step-by-step plan for achieving that vision when launching a successful shared services program.

Shared Services: Good Governance–Good governance is decision making at multiple levels–executive, managerial and tactical. This video discusses the importance of having all three levels accounted for in your governance model and ensuring they are part of your operational rhythm.

Shared Services: Investing in People– Shared services uses business process reengineering and automation to make work as replicable as possible, but how do you keep your workforce engaged throughout the process? This video outlines the people strategy–the key to moving shared services forward.

Shared Services: Managing and Cultivating Change– Change management is an ongoing process requiring constant communication with key stakeholder. This video explains the process of involving the right people from organization, determining what you can realistically change and providing top-notch training and development to implement those changes.

Shared Services: Perspectives on Leadership–To be successful, a shared services organization requires strong leadership. This video demonstrates how to develop that leadership within your organization, how to align a team with its talents and why it is important to close gaps in your organization’s leadership structure.