This reference guide has been designed for utilities and energy providers in both regulated and deregulated environments, to help them prepare their retail business or customer operations for the next decade. The perspectives and insights contained within this guide are based not only on Accenture’s end-consumer research program, but also on a wide variety of other industry research, interviews with clients and industry experts, cross-industry experiences and Accenture’s own knowledge of managing utility operations.
This comprehensive guide discusses:
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The macro trends creating the evolving energy marketplace in both regulated and deregulated environments.
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The critical focus areas utilities must consider when preparing for the evolving energy marketplace, including the need for innovation, shifts in the consumer-utility relationship, the challenges and opportunities of increased data and the need for collaboration.
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The strategic business model options available to utilities to navigate the disruptive changes in the industry.
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Immediate actions utilities can take to address current challenges, while at the same time preparing for future
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