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In competitive markets, SMBs often offer higher margins, making it critical for energy providers to hold on to these valuable consumers.
Even so, Accenture’s research shows that while small and medium businesses tend to be more satisfied with their energy providers than residential consumers, they are also more than twice as likely to consider switching providers. In fact, in competitive markets, 35 percent of small and medium businesses report they are considering switching providers in the next year. Learn more by exploring the New Energy Consumer Handbook.
July 18, 2014
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