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2 billion people use Internet-based voice and video calls, so communications providers must step up their game to stem customer flight.
OTT messaging and video calling apps have already secured a combined 2 billion users today. In other words, what were once discrete products are now merely features of superplatforms. And we are still early in the game. As CSPs look to develop non-traditional revenue streams, these superplatforms, and the OTT innovators they enable, are the new faces of competition, exploiting new multi-sided business models and dramatically limiting the pricing power of CSPs.
Read the full article, The Future Communications Service Provider: A Blueprint for Relevance in the Converged Digital World
March 10, 2014
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