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Achieving – and maintaining – stakeholder support is critical to the establishment of government shared services for public service transformation.
Gaining stakeholder support – at every level – is the key to government shared services success. Without it, the pushback that comes from fears about loss of control, high costs, and new and potentially less effective processes can derail an organization at any stage of its maturity. And even after government shared services has been well established, the hard work of preserving buy-in doesn’t end. To maintain forward momentum and achieve public service transformation, any government shared services team must continually demonstrate the value it brings to its stakeholders.
In this video excerpt, Bill Kuntz of the Texas Department of Licensing and Registration, describes the processes his shared services team took to gain buy-in and engagement as his organization’s government shared services’ enterprise took shape and matured. From working with small groups of employees as part of the strategic planning process, to building trust within the legislature in his team’s ability to solve big challenges, Bill shares how open and free communication has been behind his team’s public service transformation successes to date.
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October 25, 2012
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