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Insider Profiles, October-December 2012
Global mobile operator Vodafone is creating a centralized shared services
organization underpinned by a set of common processes in finance, HR and the
supply chain across all its operating companies. This ambitious project is
enabled by an SAP enterprise resource planning system. The SAP system will be
complemented by the Sybase Unwired Platform, to help make Vodafone’s internal
processes available to employees using mobile devices.
The process began with the creation of a centralized procurement company based
in Luxembourg. The shared services center is located in Hungary.
Vodafone’s primary systems integrator, Accenture, has played a role in helping
bridge skills gaps as needed and assisted with change management in local
October 17, 2012
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