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Today’s economic climate is putting new stresses on human services agencies as more families are seeking assistance.
With growing demands reducing capacity and straining caseworkers, families sometimes find they no longer have access to human services agencies.
In an article originally published in Policy & Practice magazine in August 2009, Accenture’s Dave McCurley discusses an integrated framework for coordinating and delivering multiple human services to families in need.
The article introduces a framework based on more than 20 years of industry experience. It is an approach that re-aligns service delivery to ensure that its orientation is cross-program and family-centric.
The goal is helping agencies deliver more effective services more efficiently. This way, they quickly help families in need get the quality services while maximizing taxpayer monies and budgets.
August 7, 2009