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In this short podcast, John Liesching, Accenture’s executive director, Communications and High Tech, explains how companies can increase top-line growth, improve customer retention and generate better bottom-line savings.
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Drawing on a recent survey conducted by Accenture's Communication and High Tech Group, John Liesching describes the benefits of improving the customer-focused experience in the next generation of communication provider-owned retail stores.
July 28, 2010
Read our September 21 press release: Communications Providers Say Retail Channel is Essential for Success, But Stores Must Evolve To Match Consumers’ Needs, Accenture Research Finds.
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