Regulatory and Licensing Reform: Real Strategies for New Realities

Accenture solution that creates a long-term vision with results along the way

Regulatory and licensing agencies find themselves asked to pursue conflicting objectives. They are challenged to stimulate economic growth, yet they must provide rigorous oversight and consumer protection in ways that businesses may view as obstacles to progress.

As governments grapple with how to improve overall performance, they won’t find one simple answer for regulatory improvement. However, Accenture’s perspective is that all governments should have the same starting point. They need to begin by examining the statutory rules that drive regulatory activities. From there, Accenture advocates implementing the following three key initiatives for improving regulatory efficiency and effectiveness: shared service, business process reengineering and technology consolidation.

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Regulatory agencies are facing greater challenges than ever before. Pressures from the public to provide greater protection against predatory activities, increased demands from the regulated entities to streamline and speed up the processes related to licensing and permitting, legislative mandates to improve the experience of doing business with government to foster greater economic growth all result in competing demands.

Each strategy presented in this point of view is designed to deliver unique efficiencies. The best results come when governments use them in conjunction with one another. Full implementation requires vision and strong commitment, as all four strategies alter the structure of current regulatory operations.

Ultimately, this approach positions government to address the next major opportunity in regulatory reform: cross jurisdiction collaboration. Federal, state and local regulatory agencies can more easily collaborate when there are common technologies, processes and organizational structures to leverage.

The long term vision should include share of information across jurisdictional boundaries while providing businesses with the ability to meet their regulatory responsibilities through a single channel.

Government leaders can improve regulatory efficiency and effectiveness through these strategic steps:

• Start with closer scrutiny: Regulatory and licensing reform begins with an agency determining whether or not they are regulating the “right” organizations and professionals.

• Improve organizational excellence through shared services: Moving common functions under a single shared service operation to efficiently manage without compromising the ability to regulate important areas.

• Improve operational excellence through business process reengineering: Ensuring processes within an agency work as efficiently as possible.

• Consolidate Technology: Providing a common set of tools for the citizen and the government employee, where access channels feed into a common platform.

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