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Perspectives from police leaders supports citizen demand for digital channels
Each year, thousands of global law enforcement executives come together at the International Association of Chiefs of Police (IACP) annual conference to share insights, learn about leading practices, and discuss the latest technologies.
Watch the video below to hear about the challenges police leaders around the globe are facing and how they are deploying technologies such as analytics, mobility and social media to streamline processes and manage information.
The vital role that technology plays in policing was further highlighted in a recent Accenture citizen pulse survey on policing. We asked the question “Are police forces maximizing technology to fight crime and engage citizens?”
The online citizen survey was conducted among nearly 1,300 respondents across six countries, with 200 respondents each from Canada, Germany, Netherlands, Spain, the United States and the United Kingdom.
The survey found that citizens strongly believed that digital channels, particularly social media, can bridge the communications gap and increase citizen involvement in local policing efforts. Three quarters of all respondents said they would like to see police forces using more digital channels to communicate with citizens, yet only 20 percent of respondents said their police forces are currently using digital channels to communicate.
Accenture believe digital channels offer a number of benefits for police forces, including:
And by adopting new digital technologies, police can create new communication channels to engage citizens and gather leads to support their investigations. Accenture policing experts suggest a focus on four primary areas:
Find out more about adopting a strategy for your police force that understands the latest possibilities in terms of technology and how to integrate them into an overall solution.
October 25, 2012