To be successful, a shared services organization requires strong leadership.
Strong leadership—leadership that understands the value of forming cohesive partnerships—is essential in building a shared services organization. In addition, there are several things to consider when developing your leadership team, all of which can help you identify cost savings.
This video demonstrates how to develop that leadership within your organization; how to align a team with its talents; and why it is important to close gaps in your organization’s leadership structure.
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This video was taken at the 2011 Public Sector and Education Shared Services Summit. For more information on this year’s event, visit the 2012 Summit event page.
Watch more videos from the 2011 Public Sector and Education Shared Services Summit:
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Shared Services: Communicating Success—Consistently delivering on project goals and touting your achievements is the key to effectively communicating your success. This video presents concepts for communicating shared services successes, including the importance of engaging a third party and acquiring feedback from customers. |
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Shared Services: Good Governance—Good governance is decision making at multiple levels—executive, managerial and tactical. This video discusses the importance of having all three levels accounted for in your governance model and ensuring they are part of your operational rhythm. |