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David Conte, Supply Chain Europe
In this article, David Conte, BPO Procurement lead for Accenture, argues that chief procurement officers are now looking for improved benefits from business process outsourcing (BPO). Whereas they once typically saw BPO as a way to streamline operations, enhance efficiency and reduce costs, procurement leaders are increasingly seeing it as a cost-plus-value proposition. The end goal? To enable their procurement functions to play a more strategic role in the business.
Based on research done by Accenture, the Everest Group and The Outsourcing Unit at the London School of Economics, Conte outlines the characteristics of the elite group of high performers who fully grasp the potential of BPO to generate real value. The research identifies eight leading practices:
Download the full article. [PDF, 869KB]
March 14, 2013
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