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Discover how the Canadian province of Ontario successfully implemented a shared services model to improve government productivity.
As the world emerges into a new fiscal and demographic reality, the future of public service is shifting to one in which government agencies are increasingly looking at shared services to create efficiencies and improve government productivity. Forward-moving leaders are positioning shared services as a key driver in moving from piecemeal efficiency to mission productivity.
The Province of Ontario’s shared services organization was formally set up in 1998, but its beginnings actually occurred in the early 90’s. Today, as a mature and successful model of government productivity through shared services, Ontario’s focus has been on improving the quality of services to citizens and reducing cost. In this video, Kevin Costante, Deputy Minister of Government Services, Associate Secretary of the Cabinet and Secretary of Management Board of Cabinet, Ontario, Canada, talks about the future of shared services in the province and the approach other organizations can take to establish or implement shared services to achieve government productivity.
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This video was taken at the 2013 Public Sector and Education Shared Services Summit held June 4-6 at Harvard University in Cambridge, Mass.
November 8, 2013
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