Public Sector Shared Services – Key Challenges Facing Government
This chart reveals that efficiency targets, demands for improved services and cost pressures top the list of key challenges facing governments today.

Public Sector Shared Services – Majority of Governments Use Shared Services
This chart reveals that sixty-six percent (94 out of 143) of respondents report that they are already using shared services or are in the process of implementing it for some functions.

Public Sector Shared Services – Awareness and Leadership
This chart reveals that lack of awareness and the necessary managerial skills to tackle a transformational change program is the top challenge for governments currently using or implementing shared services.

Public Sector Shared Services – Perceived and Actual Challenges
This chart depicts how perceived challenges and actual challenges vary considerably for those who are considering shared services versus those who have actually undertaken the initiative.

Public Sector Shared Services – Who Makes the Critical Decision?
This chart reveals that while many levels are involved during the decision-making process, politicians and the most senior civil servants are very often responsible for the final decision about shared services initiatives.